Monitor Service Inbox to reduce workload for repetitive requests
Embed as Chat windows in existing Agent Portals and Customer Portals
Embed into existing Mobile apps as Chat interfaces.
Very high adoption for Messenger apps
Integrate into your existing IVRS Channels using Speech-to-Text interface
Interface via your Enterprise Messengers like Slack, Skype etc
Interface via your Social Platforms - FB Messenger, Telegram, GroupMe etc
Customer experience a single type of touch-point.
Sales Channels have a single type of touch-point.
Customer sees multiple touch-points acting independently.
Sales Channels knowledge & operations exist in technical & functional silos
Customer sees multiple touch-points of the same brand.
Sales Channels have a ‘single view of customer’ but operate in functional silos
Customer experiences a brand, not a channel.
Sales Channels leverage ‘single view of customer’ in coordinated and strategic ways.
A single team cannot do it all, it can either (a) create a Bot + AI platform and enable partners or (b) build industry focused Bots on an existing Bot + AI platforms. We chose to be the later. Leveraging our 18 years in Insurance solutions, Zott aims to become a specialist Insurance Bot!
After exetnsive product trials, Zott Bots are built on the below tech stack -
Integrations with multiple P&C, Health, Life insurance PAS sytems
Integrations done for storage/retrival of Policy Schedules, Product details, Pre-generated Statements..
Integrations with Billing systems for Quote generation, Policy generation, Payments within Digital apps
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